MACC administers three cable franchises facilitating regional telecommunications. In the Comcast and Frontier franchise agreements, Consumer Protection Standards require specific telephone answering, complaint resolution, and system repair services. In addition, the franchises have strict construction and installation standards to keep pace with the rapid residential development in our area.
Consumer Support
MACC works to see that consumers receive the services they pay for and that their concerns are resolved quickly. You should always contact Comcast or Frontier first and give them an opportunity to resolve the problem. If you cannot resolve the problem with Comcast or Frontier, contact MACC. MACC will make every attempt to resolve your problem with your cable television provider.
Rate Regulation
MACC regulates, to the extent we are allowed by law, the cost of:
- Equipment (converters, remotes, etc.)
- Installation and similar service charges
- The monthly charge for the BASIC tier of service (Federal law prohibits MACC from rate regulation of all other levels of service)
Since the passage of the 1992 Cable Act, cable television companies are subject to Federal Communications Commission (FCC) cost containment rules. This limits MACC’s ability to regulate most cable rates.
Service Standards
MACC enforces a rigid set of customer service standards. Offices and telephones must be staffed adequately to serve subscribers, appointments must be kept, outages must be fixed within 24 hours, and television signals must be strong. MACC monitors these and other standards to ensure subscribers get what they pay for.
Service Problems
Subscribers with complaints about their cable service are urged to contact the Cable Company first. If dissatisfied with the Cable Company's response, please contact MACC for assistance in resolving the complaint.
