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Comcast, Frontier and almost all telecommunications companies have marketing strategies that emphasize customers’ initial cost of service. But customers soon find out that their first bill is higher than they anticipated – and sometimes they get a big surprise six months or a year later.

Watch for three things when ordering new or upgraded services:

1. Equipment costs
2. The price for the same services after the introductory cost
3. Fees and taxes

Helpful Tips for Getting Good Service from Your Cable Provider

1. If you have a question or problem, always contact your cable company first.
2. Though you may be frustrated, please be courteous with the customer service representative.
3. Always get the name of the customer service representative who handles your call and take
   notes.
4. Give the customer service representative the name on the Comcast or Frontier account.
   (Since Federal law prohibits cable companies from giving account information to anyone but the
   account holder,

MACC works to see that consumers get the goods and services they pay for.

You should always contact your cable provider first and give them an opportunity to resolve the dispute. If you cannot resolve the dispute with your cable provider, please contact MACC. We will make every attempt to resolve your dispute with your cable television provider. Also, you may find helpful information in our Tips for Getting Good Service article.