Latest News
MACC Proceeding with Comcast Franchise Renewal Negotiations
The cable television franchise that defines service for more than 100,000 customers in the Tualatin Valley is currently being negotiated by MACC and Comcast. MACC, the agency that works on behalf of Washington County and 14 cities in the area, is charged with negotiating a new agreement with the cable operator. The current franchise expires in January 2014.
Among the topics up for discussion are: customer service; service availability; Public, Education and Government channels and equipment; and, the 240-site Comcast network (the Public Communications Network – PCN). The PCN links public safety agencies, schools and other government agencies in the area. All of these topics, and others, will be discussed with subscribers’ and users’ needs and interests providing the basis for those decisions. While the cost of cable is always an area of concern, Federal Law prohibits MACC and cities from regulating cable service level costs.
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Be Alert To Extra Costs
Comcast, Frontier and almost all telecommunications companies have marketing strategies that emphasize customers’ initial cost of service. But customers soon find out that their first bill is higher than they anticipated – and sometimes they get a big surprise six months or a year later.
Watch for three things when ordering new or upgraded services:
1. Equipment costs
2. The price for the same services after the introductory cost
3. Fees and taxes
Upset With Your Cable Provider?
MACC works to see that consumers get the goods and services they pay for.
You should always contact your cable provider first and give them an opportunity to resolve the dispute. If you cannot resolve the dispute with your cable provider, please contact MACC. We will make every attempt to resolve your dispute with your cable television provider. Also, you may find helpful information in our Tips for Getting Good Service article.
Filing a Complaint
Every effort should be made to contact your cable provider (Comcast or Frontier) and allow them to resolve the dispute.
MACC is the local government authority for cable systems in the Tualatin Valley. Customer service standards, technical (performance) standards and construction standards are some of the major areas where MACC offers consumer protection.
To submit a complaint, please fill out the complaint form on our website, or call MACC at 503-645-7365.
Phone: (503) 645-7365
MACC
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