MACC - Metropolitan Area Communications Commission

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Let MACC Help You
Contact MACC if you have unresolved complaints about Comcast or Verizon cable services.

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MACC Jurisdictions Approve Frontier as New Owner of Verizon Cable System

January 26, 2010 -- All eleven affected MACC member jurisdictions have now approved the transfer of the Verizon cable system to Frontier. The two companies are now concluding other approvals, including one from the Oregon Public Utility Commission (PUC). A physical handoff of the system to Frontier is expected to occur before July, 2010.

Throughout the nation, the companies needed 41 individual city, state and county governing bodies to approve the transfer of cable services. Of those, the eleven affected MACC jurisdictions were the largest consortium and Lake Oswego’s approval on January 26 was the last cable system transfer approval to be given.

Be Alert To Extra Costs

Comcast, Verizon and almost all telecommunications companies have marketing strategies that emphasize customers’ initial cost of service. But customers soon find out that their first bill is higher than they anticipated – and sometimes they get a big surprise six months or a year later.

Watch for three things when ordering new or upgraded services:

1. Equipment costs
2. The price for the same services after the introductory cost
3. Fees and taxes

Upset With Your Cable Provider?

MACC works to see that consumers get the goods and services they pay for.

You should always contact your cable provider first and give them an opportunity to resolve the dispute. If you cannot resolve the dispute with your cable provider, please contact MACC. We will make every attempt to resolve your dispute with your cable television provider. Also, you may find helpful information in our Tips for Getting Good Service article.

Getting Help

Please contact Comcast or Verizon first and give them an opportunity to resolve the issue, before contacting MACC.

1-888-824-8264

1-888-553-1555

Filing a Complaint

Every effort should be made to contact your cable provider (Comcast or Verizon) and allow them to resolve the dispute.

MACC is the local government authority enforcing the franchise that your city and county have. Customer service standards, technical (performance) standards and construction standards are some of the major areas where MACC offers consumer protection.

To submit a complaint, please fill out the complaint form on our website, or call MACC at 503-645-7365.

Serving These Cities and Areas:
	Banks Beaverton Cornelius	Durham Forest Grove Gaston	Hillsboro King City Lake Oswego	Milwaukie North Plains Rivergrove	Tigard Tualatin Washington County

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